Privacy policy.

At MindSync Psychology, we are committed to protecting the privacy and confidentiality of our clients' personal information in accordance with the Privacy Act 1988 (Cth), the Health Records and Information Privacy Act 2002 (NSW), and other relevant legislation.

1. Collection of Personal Information:

  • We collect personal information necessary for providing psychological services.

  • Information may include but is not limited to, your name, contact details, medical history, and other relevant information disclosed during sessions.

  • Your personal information is only kept while it is required for the purpose for which it was collected or as required by law. It will then be securely destroyed or de-identified.

  • Health records are kept for a minimum of 7 years since the last time we provided you with a health service. If you were a child when we provided you with a psychological service then we keep your health record at a minimum until you reach the age of 25. When we destroy your health record, we keep a written note of your name, the date we destroyed it, and the time period the record covered. This is to comply with the Health Records and Information Privacy Act 2002 No 71.

2. Use of Personal Information:

  • Personal information is used for providing psychological services, scheduling appointments, billing, and administrative purposes.

3. Disclosure of Personal Information:

  • Personal information may be disclosed to other healthcare professionals or third parties involved in your care with your consent or where required by law.

  • We do not disclose personal information to overseas recipients unless consent is provided or an exception applies under the law.

4. Security of Personal Information:

  • We take reasonable steps to ensure the security of personal information to prevent unauthorised access, disclosure, or misuse.

  • Information is stored securely in electronic and/or physical form.

6. Access to Personal Information:

  • Clients may request access to their personal information held by us and request corrections if necessary.

7. Complaints:

  • If you have concerns about the handling of your personal information, please contact us. We take complaints seriously and will investigate promptly.

8. Privacy Policy Updates:

  • Our Privacy Policy may be updated periodically. The latest version will be available on our website or upon request.

By engaging with our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. If you have any questions or concerns regarding our Privacy Policy, please contact us.